Refund Policy

This policy applies to subscription fees paid directly through the Service or our authorized payment partners. It does not cover purchases made outside DramaHubs or fees charged solely by your bank or payment provider.

You may request a refund when all of the following are true:

• The charge is for a DramaHubs subscription (VIP / membership plan).
• You submit your request within 30 calendar days of the purchase date.
• The subscription period has not fully ended when we review your request.
• You contact us from your registered email or provide enough details to verify account ownership.

Requests submitted after 30 days, or after the subscription has expired, are generally not eligible unless required by local law.

Please email us and include:

• Your registered email address
• Your UID (shown in Profile)
• Purchase date and approximate amount
• Payment method used (e.g. card, PayPal), if known
• A brief reason for the refund request

Incomplete requests may delay review.

If approved, we will refund the eligible subscription amount to the original payment method when possible. A small processing fee (currently USD $1.00) may be deducted to cover payment network costs. We will inform you before any fee is applied.

We generally cannot refund to a different account or payment method unless the original method is unavailable and we agree in writing on an alternative.

Currency conversion differences, bank charges, and third-party payment fees are not refundable. Timing depends on your bank or payment provider and may take several business days after we issue the refund.

Approved refunds apply to subscription fees only. After a refund is completed, we may end or shorten your subscription access for the refunded period.

If you cancel auto-renewal, you normally keep access until the end of the current billing period. Canceling renewal is not the same as requesting a refund under this policy.

If you cannot watch content due to a verified technical issue on our side, contact us first. We may extend your subscription, restore access, or offer another remedy before considering a cash refund. Each case is reviewed individually.

We may decline a refund if we reasonably believe there was fraud, abuse of this policy, repeated requests without valid grounds, or a violation of our User Agreement. Chargebacks filed without contacting us first may result in account suspension during investigation.

Email sinaistrittmatter@gmail.com with the subject line “DramaHubs subscription refund”. You may also contact us through the in-app Feedback page. We aim to respond within a few business days and will request more information if needed.

We may update this Refund Policy from time to time. The date at the top will change when we do. Continued use after an update means you accept the revised policy for future purchases.

Questions about this Refund Policy: sinaistrittmatter@gmail.com.

Address: ROOM 46 BLK C 13/F WONG KING INDUSTRIAL BUILDING 192-198 CHOI HUNG ROAD SAN PO KONG KL