Privacy Policy

DramaHubs is operated by GOLD LONG GROUP LIMITED (“we”, “us”, “our”). We provide video browsing and playback, profile management (including UID), favorites, VIP subscriptions, and customer feedback.

Address: ROOM 46 BLK C 13/F WONG KING INDUSTRIAL BUILDING 192-198 CHOI HUNG ROAD SAN PO KONG KL

Questions about this Policy or your data? Email us at sinaistrittmatter@gmail.com.

Information you provide

• Account and profile details such as UID, nickname, avatar (if uploaded), and language preference.
• Feedback details including type, description, optional contact email, and optional screenshots.
• Subscription status and basic records related to subscription purchases.

We do not store your full payment card details. Subscription payments are processed by third-party providers under their own privacy policies.

Information collected automatically

• Device and browser data such as model, OS version, browser type, screen size, language, and time zone.
• Usage data such as pages viewed, content watched, and interactions with play, pause, favorites, episodes, language, feedback, and settings.
• Log data including IP address, request timestamps, errors, and crash reports.

Information from third parties

• Login providers (e.g. Google), with your consent, may share basic profile information.
• Payment processors handle subscription payments on our behalf. We do not store full card details; their privacy policies apply to payment data.
• Analytics and attribution partners may provide aggregated usage insights to help us improve the Service.

• Provide and operate the Service, maintain your account, and manage membership status.
• Improve and personalize your experience, remember settings, and analyze usage.
• Respond to feedback, fix bugs, and improve stability.
• Detect fraud, abuse, or violations of our terms.
• Meet legal obligations and respond to lawful requests.

Where required by law, we process data based on contract performance, legitimate interests, consent, or legal obligations.

We do not sell your personal information. We may share necessary data with:

• Service providers such as hosting, analytics, support tools, and payment processors.
• Authorities when required by law or to protect users and others.
• Successors in a merger, acquisition, or asset sale, subject to appropriate safeguards.

Your information may be stored or processed outside your country. Where required, we use appropriate safeguards for cross-border transfers.

We keep information only as long as needed for the purposes in this Policy and as required by law.

• Account data: retained while your account is active, then deleted or anonymized after a reasonable period.
• Feedback data: retained to handle requests and improve the Service, then deleted or anonymized.
• Logs and analytics: kept for a limited period, then aggregated or anonymized.

Depending on your location, you may have rights to access, correct, delete, restrict, or port your data, or object to certain processing. Contact sinaistrittmatter@gmail.com to exercise these rights. We may verify your identity before responding.

We use reasonable technical and organizational measures to protect your information. No system is 100% secure. If you believe your account or data has been compromised, contact sinaistrittmatter@gmail.com immediately.

The Service may link to third-party sites or services not controlled by us. Their privacy policies apply. Please review them before sharing personal information.

We may update this Policy to reflect changes in our practices, technology, or legal requirements. We will update the date at the top when we make material changes. Continued use after changes means you accept the updated Policy.

For questions about this Privacy Policy or your personal data, email sinaistrittmatter@gmail.com.

Address: ROOM 46 BLK C 13/F WONG KING INDUSTRIAL BUILDING 192-198 CHOI HUNG ROAD SAN PO KONG KL